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A Study on Collaborative Team Learning in Developing a Graduate-Level Course.
This Study on Collaborative Team Learning in Developing a Graduate-Level Course was done by "The Dragons" - LaTanja Savage, Matt Schumacher, Derrick Scott, Oshayla Self, Lawrence Sidbury, Billy Smith, and Claude Simpson.


Abstract

Our research suggests that cooperative team learning is vital in constructing a postgraduate course. It highlights the advantages and difficulties of teamwork in course formulation, showcasing various strategies to surmount the challenges. The study shows that cooperative learning effectively delivers a comprehensive and broad-ranging course framework, underscoring its significance in formulating graduate-level courses. Our thesis statement is that collaborative team learning is essential in developing a postgraduate program, and this research corroborates it. Cooperation among team members fortifies the course development procedure by accommodating diverse opinions, facilitating vibrant participation, and encouraging knowledge exchange. The validation of the cooperative team learning process proves its effectiveness in shaping a well-rounded course structure.

Introduction

This scholarly article delves into the group instruction modus operandi used in creating a postgraduate course. It endeavors to compile, scrutinize, and appraise the myriad components gleaned from teamwork and the measures implemented in shaping the course. Furthermore, the paper identifies any hurdles encountered during the process, illuminating the tactics to surmount them. By chronicling this joint adventure, the study offers viewpoints into the efficacy and the trials posed by a group studying in the formation of courses. Through the lens of balanced decision-making, participation, teamwork, distribution of work assignments, collaboration of schedules, technical competency, group leadership, and the comprehensive literature survey, this research paper endeavors to collate, examine, and uncover gaps in current knowledge to grasp the prevailing research landscape. This investigation aims to probe and comprehend the importance of cooperative learning within a team concerning the structure of a master's level program. It intends to explore how entities can augment the course assembling process when collaborating as a team. By discerning the advantages and impediments of teamwork in course creation, this study aspires to provide crucial insights to the teachers, course developers, and academy governing bodies to produce dynamic, collaborative learning experiences.

Literature Review:

This literature review comprehensively explores the existing body of knowledge, research, and literature concerning the interplay of collaborative learning and team dynamics in devising a graduate-level course. This research paper aims to examine, consolidate, identify gaps, and provide insights into the current research landscape.

Balanced Decision Making:
In developing graduate-level courses through collaborative team learning, it is essential to attain balanced decision-making. This is important in ensuring that all team members have a say in the process and, in so doing, facilitates the development of a comprehensive and practical course design that considers many perspectives and approaches. In their study, Sibbald et al. (2023) identified that a balanced decision-making process requires an interprofessional exchange and assessment of information. To achieve a balanced decision-making process, each team member should have the necessary and relevant information to make these decisions. According to Schippers and Rus (2021), the effectiveness of decision-making teams reflects on the ability to integrate and effectively utilize information, which teams noted to use majority decision-making leading to the making of better-quality decisions due to an extensive focus on the elaboration of information needed to make the decision.
Groupthink/ Participation/ Teamwork:
Groupthink is the practice of suppressing the dissenting opinions and tendency towards conformity. Such a practice highlights the possibility of hindering the effectiveness of collaborative team learning in course development. According to DiPierro et al. (2022),
Groupthink is characterized by "(…)(1) an illusion of invulnerability; (2) moral superiority; (3) collective rationalization; (4) stereotyped views of others; (5) self-censorship of deviations from the group consensus; (6) a shared illusion of unanimity; (7) direct pressure on any member who dissents; and (8) the emergence of self-appointed mind guards who protect the group from information that might disrupt the group's complacency about their decisions" (p. 310). The prevalence of group thinking within a collaborative team is likely to result in a faulty decision-making process. According to Erdem (2003), groupthink results from excessive trust, thereby creating a risk of team members applying self-censorship of their thoughts that deviate from the team consensus, with the team using social pressure on team members having different opinions from the team's shared beliefs. To manage Groupthink, team leaders should promote psychological safety within the group, where members feel comfortable expressing divergent views without fear of judgment.
Distribution of Work Assignments/ Workflow:
Efficient work assignment distribution and workflow management are crucial for optimizing productivity and ensuring timely task completion while developing a graduate-level course. Collaborative task management tools and systems ensure that planned activities run smoothly. The team should distribute work according to individuals' strengths while providing cross-training opportunities. In their study, Meyers et al. (2023) emphasized that a promising and innovative approach to improving a team's performance capitalizes on the unique strengths of respective team members. This allows a combination of shared awareness of individual strengths use and allocation of team tasks matching the individual strengths (Meyers et al., 2023). The collective strengths help the work teams optimize the use of all available qualities of the respective team members.
Difficulties of Distance/ Collaboration of Schedules:
A significant challenge that any remote team faces is developing a mutually agreeable schedule that will facilitate group collaboration and promote the completion of the assigned tasks. "Successful long-distance teams require careful planning and an extraordinary commitment to understanding and accommodating the needs of others" (Legg, 2004, p. 15). I understand that colleagues will respect and follow the agreed-upon communication and task management schedule, which requires an elevated level of trust. This is especially true among those who have never physically connected or have no direct influence over one another. "As organizations mobilize to solve increasingly complex problems at an ever-faster pace, cooperation and trust between employees has become paramount" (DeSteno, 2016, p. 2). Creating an open, safe environment promotes sharing bold ideas and good without fear of rejection. "A trusting climate within a team, it is claimed, enables the building of commitment and cohesion, as well as the development of new ideas and new creative ways of thinking despite diversity, differences in opinion or engagement conflict" (Henttonen & Blomqvist, 2005, p. 108).
Team Collaboration:
The ability of a remote team to communicate and collaborate is critical to the team's ultimate success and must remain an area of constant focus. "Virtual teams must place the ongoing challenge of managing the collaboration at the center of teamwork" (Bjorn & Ngwenyama, 2009, p. 228). The early establishment of effective communication among team members is a critical component. As part of effective communication, teams need to establish ground rules for the appropriate use of the various methods of communication of information and instruction available to them. "Virtual teams need norms that describe how communication technology will be used" (Malhotra et al., 2007, p. 62). All team members must be familiar with the agreed-upon platform(s) and have a significant level of competence in their use. "Most virtual team members, by living in the information age, are conversant to some degree with the use of electronic communication media, such as email, voice over Internet communication, and teleconferencing" (Levasseur, 2012, p. 216). Effective communication will eliminate barriers between all ages, cultures, and geographical obstacles rather than catering specifically to one group and ostracizing the other.
Team Leadership:
Leading virtual teams creates challenges in keeping staff productive and accountable to meet project deadlines. "As with the creation of ground rules, the use of a collaborative process to obtain the desired outcome (i.e., a satisfactory resolution of the conflict) reinforces the importance of each team member, thereby addressing the two primary challenges faced by virtual teams— enhancing communication and building trust" (Levasseur, 2012, p. 216). Leaders must be creative when establishing their team to avoid frustration or the desire to micromanage. "Leaders of virtual teams spend time mentoring the team members, enforcing norms, and recognizing and rewarding members and the team" (Malhotra et al., 2007, p. 61). Leveraging technology creates avenues where leaders can develop a team environment and connect individuals meaningfully. "A more holistic way for managers to foster perceptions of proximity is to create an organizational environment that supports intrateam interaction over distance, thus making team members more familiar with each other and reducing uncertainty" (Siebert et al., 2014, p. 777).

Project Experience:

Working in teams allows groups to achieve significantly more than any individual could have; natural barriers can hold back a team's shared possibilities. Through our experiences of working as a team, we gained a broader perspective and appreciation for unique insights and experiences that enriched the course development process. If these obstacles are
kept aware of and managed, cooperative groups, whether in the exact location or dispersed, can make decisions based on their differences, discuss them, and divide tasks to further personal gains for more output. Instead of hindrances, these obstacles impart opportunities for our team to amplify the overall success of each project.

In a balanced decision-making process, different perspectives and ideas were collected from all the team members to determine the best outcome. However, the decision-making process is almost always captured by a few loud or senior voices that shove hard for their preferences (Pérez Vergara et al., 2020). The team determined that Robert's Rules of Order would prevail as our way of collaborative decision-making. Our team set an early requirement that all team members be included in project decisions. Specifically, each person got the opportunity to vote on the collective ideas following the opening of the discussion floor. Using the collective team members' voices ultimately guided our decision-making strategy.

Early in our team's organization, Groupthink was a challenge. Groupthink, another common pitfall, is a feeling that members may subtly experience pressure to align their perspectives with the majority to preserve team harmony. It can cause teams to ignore potential problems or fail to subject conclusions to rigorous debate (Hu, 2021). A single team member's procrastination could have caused a failure in submitting our project. Recognizing individual contributions and accomplishments contributed to camaraderie and motivation for excellence. Speaking openly with team members provided invaluable professional growth, creativity, and innovation opportunities.

The distribution of workloads and assignments prevents tension, bottlenecks, and feelings of some being overburdened. Without structures, assignments organically flow to those who raise their hand first or have the most bandwidth. Consequently, the same handful of team members take on a disproportionate load (Morrison-Smith & Ruiz, 2020). Our team utilized regular one-on-one check-ins to ensure workflow accountability while allowing our team members to voice concerns.

Teamwork can be challenging due to physical distance, especially in higher education, where online instruction is becoming increasingly prevalent. As a team, we needed to establish clear guidance and emotional support to prevent difficulties like low team member engagement, lack of clarity, and unhealthy relationships. Because of the proliferation and diversity of research studies in this area, practitioners can find it difficult to identify effective strategies for designing online group projects and supporting students through the experience (Donelan & Kear, 2023). We utilized Microsoft Teams as our online project communication tool to bridge the geographical gap between our team members.

Digital competence impacts both traditional and distance learning. Demonstrated technical ability is crucial for successful e-learning. Evaluating and improving each aspect of digital competence for instruction is essential. Based on the data, the only factor that can precisely forecast the development of digital skills and knowledge is the behavioral intention to use digital devices (Thach et al., 1995). The team leader adeptly amalgamated the diverse array of skills and perspectives within our group, fostering a cohesive and synergistic environment conducive to effective collaboration and achieving our collective goals.

Effective leadership is crucial for achieving common objectives in a group. It involves managing people, facilitating cooperation, negotiating interpersonal relationships, and developing abilities. Implementation leadership behaviors may vary significantly across contexts, necessitating studies that examine the validity of established measurement tools in novel health service delivery sectors (Lyon et al., 2022). Our team leader empowered each team member by motivating them to act, creating an atmosphere where every member's voice contributes to a project's outcome.

Conclusion

The challenges we faced were few but significant. We found that developing a well-rounded course structure, accommodating diverse opinions, facilitating participation, and promoting knowledge exchange were integral to our team's success. At times, coordination and communication could have been better, as differences in schedules and priorities would hinder collaboration and lead to misunderstandings. Our team faced slight disagreements regarding course content and structure, but we ironed out those inconsistencies and ensured that the course development progressed smoothly. Our team members found balancing individual responsibilities with collaborative course development challenging, but we all decided to prioritize our commitments and work cooperatively. We used various strategies in our research project, including balanced decision-making, teamwork, equal distribution of work, coordinating schedules, technical competence, group leadership, and conducting a comprehensive literature review. We aimed to identify gaps in existing knowledge and better understand the research landscape. We investigated the importance of cooperative learning in a team setting within the context of a master's level program. The challenges we faced and the strategies we employed further endorse our thesis statement, demonstrating the efficacy of cooperative teamwork in overcoming hurdles to achieve successful course outcomes.


References:
_Bjørn, Pernille; Ngwenyama, Ojelanki. (2009). Virtual Team Collaboration: Building Shared Meaning, Resolving Breakdowns, and Creating Translucence. Information Systems Journal. May 2009, Vol. 19 Issue 3, p227-253. 27p. 1
_DeSteno, David. (2016.) To Make a Team More Effective, Find Their Commonalities. Harvard Business Review Digital Articles. 12/12/2016, p2-4. 3p
_DiPierro, K., Lee, H., Pain, K. J., Durning, S. J., & Choi, J. J. (2022). Groupthink among health professional teams in patient care: A scoping review. Medical teacher, 44(3), 309–318. https://Doi.org/10.1080/0142159X.2021.1987404
_Donelan H, Kear K. Online group projects in higher education: persistent challenges and implications for practice. J Comput High Educ. 2023 Mar 24:1-34. Doi: 10.1007/s12528-023-09360-7. Epub ahead of print. PMID: 37359044; PMCID: PMC10038701.
_Erdem, F. (2003). Optimal trust and teamwork: from groupthink to teamthink. Work Study, 52(5), 229–233. https://doi.org/10.1108/00438020310485958
_Henttonen, Kaisa; Blomqvist, Kirsimarja. (2005). Managing Distance in a Global Virtual Team: The Evolution of Trust Through Technology-mediated Relational Communication. Strategic Change. Mar/Apr2005, Vol. 14 Issue 2, p107-119. 13p. DOI: 10.1002/jsc.714.
_Hu, L. (2021). Conceptualization and operationalization of group thinking sustainability in dialogic collaborative problem-solving. Thinking Skills and Creativity, p. 42, 100964. https://doi.org/10.1016/j.tsc.2021.100964
_Legg, K. A. (2004). Long-Distance Teams: Facing the Challenges. Intercom. May 2004, Vol. 51 Issue 5, p14-15. 2p.
_Levasseur, Robert E. (2012). People Skills: Leading Virtual Teams – A Change Management Perspective. Interfaces. Mar/Apr2012, Vol. 42 Issue 2, p213-216. 4p.
_Lyon AR, Corbin CM, Brown EC, Ehrhart MG, Locke J, Davis C, Picozzi E, Aarons GA, Cook CR. Leading the charge in the education sector: development and validation of the School Implementation Leadership Scale (SILS). Implement Sci. 2022 Jul 19;17(1):48. Doi: 10.1186/s13012-022-01222-7. PMID: 35854385; PMCID: PMC9295535.
_Malhotra, Arvind; Majchrzak, Ann; Rosen, Benson. (2007). Leading Virtual Teams. Academy of Management Perspectives. Feb2007, Vol. 21 Issue 1, p60-70. 11p.
_Meyers, M. C., van Woerkom, M., & Bauwens, R. (2023). Stronger together: A multilevel study of collective strengths use and team performance. Journal of Business Research, 159, 113728. https://doi.org/10.1016/j.jbusres.2023.113728
_Morrison-Smith, S., & Ruiz, J. (2020). Challenges and barriers in virtual teams: a literature review. SN Applied Sciences, pp. 2, 1–33. https://link.springer.com/article/10.1007/s42452-020-2801-5
_Pérez Vergara, I. G., Arias Sánchez, J. A., Poveda-Bautista, R., & Diego-Mas, J. A. (2020). Improving distributed decision making in inventory management: A combined ABC-AHP approach supported by teamwork. Complexity, 2020, 1-13. https://www.hindawi.com/journals/complexity/2020/6758108/
_Schippers, M. C., & Rus, D. C. (2021). The majority of decision-making works best under conditions of leadership ambiguity and shared task representations. Frontiers in Psychology, 12, 519295. https://doi.org/10.3389/fpsyg.2021.519295
_Sibbald, S. L., Campbell, N., Flores-Sandoval, C., & Speechley, M. (2023). Comparing Individual Versus Team Decision-Making Using Simulated Exercises in a Master of Public Health Program. Pedagogy in Health Promotion, 9(2), 116–123. https://doi.org/10.1177/23733799231164609
_Siebdrat, Frank; Hoegl, Martin; Ernst, Holger. (2014) Subjective Distance and Team Collaboration in Distributed Teams. Journal of Product Innovation Management. Jul 2014, Vol. 31 Issue 4, p765-779. 15p. 1 Diagram, 4 Charts. DOI: 10.1111/jpim.12122.
_Thach, E. C., & Murphy, K. L. (1995). Competencies for distance education professionals. Educational Technology Research and Development, 43(1), 57–79. https://doi.org/10.1007/BF02300482


Annotated Bibliography
Bjørn, Pernille; Ngwenyama, Ojelanki. (2009). Virtual Team Collaboration: Building Shared
Meaning, Resolving Breakdowns, and Creating Translucence. Information Systems Journal. May 2009, Vol. 19 Issue 3, p227-253. 27p. 1 
In this paper, the authors detail the risk of communication breakdowns when managing international teams. They also enumerate the difficulties of developing shared meaning. Their central argument is the importance of cultivating clear communication systems.

DeSteno, David. (2016.) To Make a Team More Effective, Find Their Commonalities.
Harvard Business Review Digital Articles. 12/12/2016, p2-4. 3p 
DeSteno feels that teams and collaborative work are the future. He advocates for support over criticism. Identical support is given for shared workloads and accolades. He urges leadership to engage and learn about their subordinates. Commonalities and engagement develop identity and buy-in.

DiPierro, K., Lee, H., Pain, K. J., Durning, S. J., & Choi, J. J. (2022). Groupthink among health professional teams in patient care: A scoping review. Medical teacher, 44(3), 309–318. https://doi.org/10.1080/0142159X.2021.1987404
The review on "Groupthink among Health Professional Teams in Patient Care" highlights the phenomenon of groupthink within healthcare teams. The resource is relevant as it explores how group dynamics can influence decision-making processes. It also relates to the part of our research that aims to identify key factors contributing to groupthink strategies.

Donelan H, Kear K. Online group projects in higher education: persistent challenges and

implications for practice. J Computer High Educ. 2023 Mar 24:1-34. Doi:

10.1007/s12528-023-09360-7. Epub ahead of print. PMID: 37359044; PMCID:

PMC10038701.

The authors feel a dire need to pinpoint and address the challenges online

learning presents. 57 out of 114 papers were analyzed to identify challenges and

strategies. They are enumerated in the article.

Erdem, F. (2003). Optimal trust and teamwork: from groupthink to teamthink. Work Study, 52(5), 229–233. https://doi.org/10.1108/00438020310485958  
This resource is vital to any successful work. Erdem (2003) explores the concept of optimal trust and teamwork. The author emphasizes fostering trust among team members to enhance collaboration and productivity. Through cultivating an environment of mutual trust and embracing diverse perspectives, teams can overcome the limitations of groupthink and achieve optimal outcomes in their endeavors.

Henttonen, Kaisa; Blomqvist, Kirsimarja. (2005). Managing Distance in a Global Virtual
Team: The Evolution of Trust Through Technology-mediated Relational Communication. Strategic Change. Mar/Apr2005, Vol. 14 Issue 2, p107-119. 13p. DOI: 10.1002/jsc.714. 
The authors optimistically detail the potential that virtual teams offer. Questionnaires and interviews underpin the notion that virtual and modern communication technologies foster relationship-building. Trust and commitment are the byproducts. Other potential benefits have yet to be realized.

Hu, L. (2021). Conceptualization and operationalization of group thinking sustainability in dialogic collaborative problem-solving. Thinking Skills and Creativity, p. 42, 100964. https://doi.org/10.1016/j.tsc.2021.100964  
Hu's (2021) article conceptualizes and operationalizes group thinking sustainability within dialogic collaborative problem-solving frameworks. This author investigates how groups sustain collective thinking processes during collaborative problem-solving endeavors. Through empirical analysis and theoretical exploration, Hu offers insights into the dynamics and mechanisms that underpin sustainable group thinking, shedding light on the intricacies of effective collaborative problem-solving.

Legg, Kathy A. (2004) Long-Distance Teams: Facing the Challenges. Intercom. May 2004, Vol. 51 Issue 5, p14-15. 2p. 
According to author Kathy Legg, understanding the different facets of long-distance teams is critical to a successful team. Understanding essential factors such as time zones, differences in cultures, languages, and collaborative efforts is critical to making a team successful. Online teams are the future of the workforce because of their ability to link people around the world who can increase the success of products and services offered by organizations.

Levasseur, Robert E. (2012). People Skills: Leading Virtual Teams – A Change Management
Perspective.  Interfaces. Mar/Apr2012, Vol. 42 Issue 2, p213-216. 4p. 
The author discusses effective processes and methods of change management. Specifically, those involving technology facilitate globally distributed teamwork and collaboration. Ways in which leadership can modify principles to enhance virtual teamwork are detailed.

Lyon AR, Corbin CM, Brown EC, Ehrhart MG, Locke J, Davis C, Picozzi E, Aarons GA, Cook CR.

Leading the charge in the education sector: development and validation of the

School Implementation Leadership Scale (SILS). Implement Sci. 2022 Jul

19;17(1):48. doi: 10.1186/s13012-022-01222-7. PMID: 35854385; PMCID:

PMC9295535.

The authors detail the components and behaviors of strategic implementation

leadership. SIL is in its early stages in education and academia. The SILS was

developed and implemented in six school districts. The findings are detailed in the

article.

Malhotra, Arvind; Majchrzak, Ann; Rosen, Benson. (2007). Leading Virtual Teams. Academy
of Management Perspectives. Feb2007, Vol. 21 Issue 1, p60-70. 11p. 
The authors detail how virtual teams present peculiar challenges to leadership. Interviews and surveys provided them with enlightening information. They enumerate six practices virtual team leaders should use.

Meyers, M. C., van Woerkom, M., & Bauwens, R. (2023). Stronger together: A multilevel study of collective strengths use and team performance. Journal of Business Research, 159, 113728. https://doi.org/10.1016/j.jbusres.2023.113728  
In their 2023 study titled "Stronger Together: A Multilevel Study of Collective Strengths Use and Team Performance," published in the Journal of Business Research, Meyers, van Woerkom, and Bauwens examine the relationship between collective strengths utilization and team performance. Stronger Together is also the motto for the DHA Cohort B group. Utilizing a multilevel approach suggests that collective strengths positively influence team performance. The findings of Meyers et al. underscore the importance of leveraging joint team strengths to enhance performance outcomes.

Morrison-Smith, S., & Ruiz, J. (2020). Challenges and barriers in virtual teams: a literature review. SN Applied Sciences, pp. 2, 1–33. https://link.springer.com/article/10.1007/s42452-020-2801-5  
In this 2020 literature review, Morrison-Smith and Ruiz outline the challenges faced by virtual teams, including communication, trust, collaboration, and technology usage. They provide valuable insights into virtual team dynamics and suggest potential areas for further research to improve team performance. This resource pertains to the obstacles that are touched upon in the Final Paper.

Pérez Vergara, I. G., Arias Sánchez, J. A., Poveda-Bautista, R., & Diego-Mas, J. A. (2020). Improving distributed decision making in inventory management: A combined ABC-AHP approach supported by teamwork. Complexity, 2020, 1-13. https://www.hindawi.com/journals/complexity/2020/6758108/  
Pérez Vergara et al. (2020) propose a novel approach to improve distributed decision-making in inventory management systems. Their methodology combines ABC (based on value) and AHP methods (hierarchical model based upon quality and quantity), emphasizing teamwork as a critical support mechanism. After conducting empirical analysis, the authors found that this approach enhances decision-making efficiency and accuracy. This approach is particularly relevant when deciding what to include in online curricula.

Schippers, M. C., & Rus, D. C. (2021). The majority of decision-making works best under conditions of leadership ambiguity and shared task representations. Frontiers in Psychology, 12, 519295. https://doi.org/10.3389/fpsyg.2021.519295  
Schippers and Rus (2021) assert that decision-making processes are most effective when leadership ambiguity is present alongside shared task representations. This resource emphasizes the importance of such conditions for optimal decision-making outcomes. Online learning often relies on this blend of leadership ambiguity and shared task representations, which fosters a conducive environment for effective decision-making processes and makes this resource relevant.

Sibbald, S. L., Campbell, N., Flores-Sandoval, C., & Speechley, M. (2023). Comparing Individual Versus Team Decision-Making Using Simulated Exercises in a Master of Public Health Program. Pedagogy in Health Promotion, 9(2), 116–123. https://doi.org/10.1177/23733799231164609  
Sibbald et al. (2023) investigate the efficacy of individual versus team decision-making within a Master of Public Health program through simulated exercises. This study explores the dynamics and outcomes of decision-making processes, highlighting the advantages and challenges of individual and team-based approaches. Their research pertains to this paper because it offers insights into optimizing decision-making strategies for public health practitioners, contributing to the pedagogical discourse on effective learning methodologies in public health education.

Siebdrat, Frank; Hoegl, Martin; Ernst, Holger. (2014) Subjective Distance and Team
Collaboration in Distributed Teams. Journal of Product Innovation Management. Jul 2014, Vol. 31 Issue 4, p765-779. 15p. 1 Diagram, 4 Charts. DOI: 10.1111/jpim.12122.
The authors here do not feel that subjective distance is relative to objective distance. A survey concludes that “distance” is more affected by diversity. They explain how subjective distance affects team collaboration more.
Thach, E. C., & Murphy, K. L. (1995). Competencies for distance education

professionals. Educational Technology Research and Development, 43(1), 57–

79. https://doi.org/10.1007/BF02300482

The authors discuss the responsibilities and requirements of distance education

professionals in North America. The results of a Delphi process are given along with

a competency model. The top ten competencies are enumerated.











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