Hi amlan,
This is a wonderful piece. The title is enigmatic and attention grabbing. It tells the reader very little about what the piece is actually about. They are intrigued and will begin to read to find out more. You introduce the piece by telling the reader why you wrote it. This takes all the reader's attention and focuses it completely on the topic and the piece. They will read to the last word. You have written about a small service you did for a passenger when you worked for an airline that meant a great deal to the passenger. The reader is delighted with the look they get at you as a person as well as a writer. The length is perfect. You completely develop your topic without belaboring the issue and making the piece tedious. I did come across one structural issue that needs you attention:

1)You have neglected to either double space or indent between paragraphs. You should remember to consistently do this to keep your writing clear for your reader.

You use a formal, organized style that is very appealing to the reader. Great job.