Have you tried contacting them? I understand that even if you can't sign in, the "help" message form at the bottom of the NaNoWriMo home page will work.
...
Regards,
Eric Fretheim
Assistant Prep Leader, 2015 October NaNoWriMo Prep Challenge
"It is perfectly okay to write garbage-- as long as you edit brilliantly." ~C.J. Cherryh
āNo, writing 50,000 words in a month is normal. You are not crazy. This is not insane.ā ~Teri Brown
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