Technical Support Forum

Greets,

If you've previously stored a mobile number, Stripe will by default ask you to verify. If you want to use a new card, you need to click the < in the upper-left corner of their verification section. Here's a screenshot with that circled:



Clicking that will move their system back to the credit card entry screen.

You didn't find this in the account settings because it's not a setting with us; it's handled by Stripe, our credit card processor -- the same folks who manage Apple Pay for Apple.


northernwrites - I've seen this question a few times... Stripe lets people save their card to Stripe and verify it with a mobile number. Once someone does that, when they try to make another purchase, Stripe defaults to asking them to verify their phone number, rather than re-enter their card details. This is a good response to reference in the future with the screenshot to help them find the link to skip the mobile number verification.

Best,
~~SM




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