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Printed from https://www.writing.com/main/profile/blog/sandywrite/day/1-11-2025
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Rated: E · Book · Writing · #2184267
Thoughts, we all have them. What is yours?
What is on your mind? I love all type of topics and will talk about almost anything! So, what is happening with you lately?


The Huntington Japanese Gardens, photo by Seabreeze
January 11, 2025 at 8:59am
January 11, 2025 at 8:59am
#1082233
Banks, Government Agencies and Using the Phone

My husband is trying to move funds from one bank to another because he has moved. Most was simple, once he understood how to read his current bank's web site. The hardest part is getting hold of a banker at the bank that could really help or one you could understand. Since my husband has difficulty hearing, he has used me to help him on the telephone. Once he explains it to the bank officer, they usually agree and he is on his way with the call. However, lately we get recordings, can't reach a person at his bank, leave messages and no one is calling back. We finally got some accounts transfer via the web site into his checking, which now he can write a check and deposit it into the new bank. The biggest glich is an IRA.

With the IRA, once again, when we did reach a person at the bank, they would put my husband on hold stating that they needed to speak to someone reading it. Then they would come back on the line and say they needed to transfer us to another division of the bank that handles IRAs. We spoke to one of those individuals and they insisted we needed to go back to his main branch and talk with them and they could set it up. BACK and FORTH we went until on one call we got disconnected. I tried calling back immediately but once again a message machine says "leave you information at the Beep and we will call you back". That has been several days ago.

Now, that is only part of the story. He needs to set up with Social Security his new bank so that his check is deposited in the new bank. We were going to go to the branch office but I thought best to call to see if he needed an appointment. Could not get through, waiting time 2.0 plus hours so left message for call back. This was Friday; ya, I know. Finally my husband gets his call from Social Security. I tell the assistant at Social Security that my husband has trouble hearing and that he would give him permission to work with both of us on the phone. Now Social Security says that we can go on line, come to the office, or call and an assistant can help him. I ask him if we could do this now since we are on the phone with them. But the gentleman says I could not intervere with the phone call, and can not direct my husband in any way. I spoke to my husband explain that I could not help and the assistant at Social Security reprehanded me saying I could not interfere in anyway. I explained I understood and he was upset because I was trying to explain that to my husband. I told him I understood and didn't want to interfere, understood his rules and he was still upset and said my husband would have to call back and that this conversation would have to terminate. Well, I lost my cool, but didn't yell at the man but tried again to tell him I wasn't. He insisted that I already had and disconnected the call. What the F**k?

So since it was getting close to 5pm and I figured we could not wait again on line and expect to get another person on Friday night, that was that.

I was livid. Between the original bank and SS, I had enough for the day. Thank God, we had Karaoke that evening as I needed the relief!



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Printed from https://www.writing.com/main/profile/blog/sandywrite/day/1-11-2025