Very well said, Sue. I agree with life is satisfying once we stop focusing on other's happiness and instead of focusing on ourselves. It was a difficult lesson but one that changed my life.
Oh Wow! I wasn't expecting you to put God as our business partner at the end. I was too busy getting mad at the man in the story who kept the 100%.
Great story plot, btw. You certainly zeroed in on the man's ingratitude effectively. I guess, we all experience a bit of that ingratitude at one time or another in our lives. A big Ooops!
We had discussed the importance of organizational culture and had specifically mentioned the operational excellence of the Ritz Carlton and Disney World
The company's culture can be one of the strongest forces for ensuring financial success or it can stand in the way of achieving service and financial goals.
Cultures come in all shapes and sizes but all cultures are assembled from specific parts such as language beliefs and philosophies.
A culture is away of behaving,thinking,and acting that is learned and shared by the organization's members. So it is the shared philosophies,ideologies,values ,assumptions beliefs,attitudes and norms that knit a community together
All of these interrelated qualities reveal a group's agreement,implicit or explicit on how its members should behave especially when they approach decision and problems
This is very important in the service industry as front-line employees have make decisions in resolving guests complaints
I hope you will find the short note of interest to you.
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